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Frequently Asked Questions

Getting Started

What is HeartRated?

HeartRated is a body heart challenge app. Strike the pose, get scored by AI, and compete on the global leaderboard. The viral trend from TikTok and Instagram, now with real-time AI scoring.

How do I take a photo?

Open the app, turn around with your back to the camera, arch your back to form a heart shape with your body, and bring your hands together at the bottom. Tap the capture button or select a photo from your gallery.

What does the AI score mean?

AI analyzes your heart shape for symmetry, clarity, form, and presentation on a scale of 0-100. Most people score 40-70. Scores above 90 are rare and impressive!

Hearts & Purchases

What are hearts?

Hearts are virtual gifts you can send to other users. Sending hearts boosts their community score and helps them climb the leaderboard. You can buy hearts through In-App Purchases or earn them by posting, sharing, and voting.

Can I get a refund?

All purchases are processed by Apple. For refunds, visit reportaproblem.apple.com or contact Apple Support.

How do I cancel Premium?

Go to your device Settings > Apple ID > Subscriptions > HeartRated Premium > Cancel Subscription. You'll keep Premium access until the end of your billing period.

Account & Privacy

How do I delete my account?

Go to Profile > Settings > Delete Account. This permanently removes your profile, photos, and all associated data.

Is my data safe?

Yes. We use Firebase security rules, encrypted connections, and server-side validation. Photos submitted for scoring are processed by AI but not stored permanently by the AI provider. See our Privacy Policy for details.

Content & Safety

How do I report inappropriate content?

Tap the menu icon on any card in Discover and select "Report". Content with 3+ reports is automatically reviewed and removed if it violates our guidelines.

How do I block someone?

Visit their profile and tap the menu icon (top right) > Block. Blocked users cannot see your content or send you messages.

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